India’s retail and e-commerce sector represents a dynamic and integral component of the nation’s economic fabric. With its rapid expansion and potential to cater to a burgeoning consumer base, the sector is poised to play a transformative role in India’s journey to becoming a USD 30 trillion economy by 2047. However, to fully harness this potential, the sector must overcome critical challenges, such as ensuring fair competition across sales channels, enhancing market transparency, and prioritising consumer protection. Policy Consensus Centre is dedicated to fostering the balanced growth of this vibrant ecosystem through research-driven insights, stakeholder engagement, and targeted policy interventions.

Policy Consensus Centre plays a pivotal role in promoting market transparency and ensuring a level playing field among diverse channels of sale, including traditional retail, modern trade, and online platforms. We aim to foster equitable competition and encourage the adoption of best practices that benefit businesses and consumers alike. Our work in consumer protection focuses on strengthening policies that safeguard consumer interests, address grievances effectively, and enhance trust in the retail and e-commerce ecosystem. To support innovation, we actively explore and promote advancements in e-commerce technologies and supply chain management, enabling seamless integration and efficiency in the sector. Our initiatives emphasise bringing ease of doing business in the sector by identifying and addressing regulatory and operational barriers. We actively collaborate with stakeholders, including government bodies, industry associations, and private enterprises, to streamline processes, reduce compliance burdens, and facilitate investment. Our research and advocacy aim to ensure that policy frameworks not only encourage innovation and growth but also create a fair and sustainable marketplace for all participants.

Policy Consensus Centre is committed to bridging the gap between policy intent and real-world implementation. Through comprehensive analysis and strategic advocacy, we aim to shape forward-looking policies that empower the sector while addressing its most pressing challenges. Our work emphasises sustainable and inclusive development, ensuring that both businesses and consumers thrive in a transparent and well-regulated marketplace. By working closely with policymakers, industry leaders, and other stakeholders, we endeavour to establish a retail and e-commerce sector that is not only innovative and competitive but also equitable and consumer-centric. With our efforts, we aspire to build a resilient and inclusive ecosystem that contributes meaningfully to India’s economic aspirations while addressing the evolving needs of its diverse population.